Frequently Asked Questions

Most communities are fully onboarded within a week. We handle data migration, user setup, and provide training for your management team and security personnel.

Yes, FiWi Community is available on both iOS and Android. Residents use the app for visitor registration, checking balances, receiving announcements, and more.

A list of your lots/units and homeowner contact information. If you use QuickBooks, we'll connect to your existing data. We handle the rest — including training your security guards.

We offer a personalized demo where you can see the full platform in action for your specific community. Schedule a demo and we'll walk you through everything.

Every plan includes the full platform: visitor management with QR check-in, resident mobile app (iOS & Android), accounting and invoice management, delinquency tracking with automated reminders, community announcements, document portal, service request management, and security shift tools.

These are cloud-managed hardware devices installed at your gates or doors that automatically read visitor QR codes and grant entry — no guard interaction needed. Each scanner includes professional installation and configuration. Guards can also scan QR codes from their phone as part of the base software, so the hardware is optional.

FiWi syncs with your QuickBooks Online account to pull invoices, payments, and credit memos in real time. Residents see their balances instantly through the app. Your accounting workflow stays the same — FiWi reads your existing data.

Residents can view their balances and invoices through the app. Payment processing depends on your community's setup — we integrate with your existing payment infrastructure.

Software pricing is per-unit: $200/month flat for up to 50 units (Starter), $2.00/unit for 51-200 (Standard), $1.75/unit for 201-500 (Growth), and custom pricing for 500+. Automated gate scanners are optional at $50/month rental or $1,000 one-time purchase per scanner.

Yes. Companies managing 2-4 communities receive 10% off software, and those managing 5 or more receive 15% off. Contact us for a custom multi-site quote.

We accept bank transfers and major credit cards. For larger communities, we can arrange custom billing terms.

Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We comply with the Jamaica Data Protection Act and implement industry-standard security practices. See our Security page for full details.

Yes. The Registration (Shared Community) Act 2026 requires gated subdivisions and shared communities to maintain proper financial records, levy maintenance contributions, and enforce by-laws. FiWi Community provides automated invoicing, delinquency tracking, financial reporting, and document management to help your community corporation meet these requirements.

Unlike generic property management platforms, FiWi Community is purpose-built for Jamaican and Caribbean gated communities and strata corporations. We offer QR visitor management, automated compliance tracking, a resident mobile app, and maintenance fee recovery tools — all designed for how communities in our region actually operate. See our full comparison page for details.